Insu
car
OPERATORS
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Authorized personnel only · access is audit-logged
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Password
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Managed identity · MFA enforced
Insu
car
Mobility
Assistance
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CET · Ops Floor A
Waiting
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Longest wait
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Avg → dispatch
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Active
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Resolved
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On-call
112 · PSAP Transfer
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Incoming call · mock Connect
SIP
📞 Answer incoming call
Case queue
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Screen Pop — case detail
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Policy
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Coverage
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Phone
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Vehicle
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Incident
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Age
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Description
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Priority
—
severity
Case age
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Coverage Decision
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⚠ Safety Triage
critical
Everyone safe?
YES
NO
In live traffic?
YES
NO
On hard shoulder?
YES
NO
Vulnerable occupants?
YES
NO
Night/darkness?
YES
NO
Required Service
select
🚚
Tow/Recovery
Vehicle tow
🔧
Roadside Repair
On-site fix
🔋
Jump Start
Battery assist
🛞
Tyre Change
Flat/spare
🔑
Lockout
Door unlock
⛽
Fuel Delivery
Out of fuel
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min ETA
Provider
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PL
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SMS
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